Imagine you are in front of a fintech of online payment, like Paypal (or in Latin America: Mercado Pago), probable you face the issue of helping your customers with the integration of your product. In this article, we’ll give you a summary of what you need to succeed on this tricky task.
I based this article on my experience working on the team of TodoPago and Decidir and doing integrations with Payu, MercadoPago, and Ingenico.
What do I need?
First of all, you need an API. If you have not got this, you should start designing it, after having a first productive version you can continue with the next steps.
The next step is to have a team that takes care of your customers and their integrations of them. Don’t forget to have a team helping you with the API.
What‘ll the Integration Team do?
They should develop plugins for several e-commerce platforms, like Magento, Prestashop, Woocommerce, Vitex, Shopify, and TiendaNube (in Latin America) among others. Those plugins help a lot of your customers save time, money, and effort because they‘ll don’t need to develop an integration from scratch, they‘ll use your plugins. That’ll give you more users!
The Integration Team can help you as well to develop SDKs, there are libraries that you can use on your plugins and you can offer them to your users as well, with this you‘ll help them to integrate to your product easily.
You need a support team for the integrations, plugins, and SDKs, to help your users to solve common problems with this technology. You can give this task to the Integration Team or add some people for the support of general and common issues.
How to maintain the quality and so few issues?
You do make tests (at least integration tests if you have a few resources).
How to improve?
You can add SDKs for more technologies, and more CMSs plugins.
If you add good documentation of your API, SDKs, and plugins you’ll help a lot of your developers and your customer’s programmers.